Cancellation & Refund Policy

At thestratup.com, we offer digital services, including web design, web development, Google Ads, SEO, branding, and other digital marketing solutions. Due to the nature of our services, our cancellation and refund policy is outlined below.

Cancellation Policy

• Orders can only be canceled before work has begun.

• Once a project is in progress, cancellations are not allowed.

• If cancellation is requested before the work starts, we may offer a partial refund after deducting processing fees.

Refund Policy

Refunds are only applicable in the following cases:

• If we are unable to deliver the agreed-upon service due to unforeseen circumstances.

• If the payment was made in error, and the request is made within 24 hours.

Refunds are NOT applicable if:

• The project has already started or been delivered.

• The client changes their mind or no longer needs the service.

• Delays occur due to incomplete or incorrect information provided by the client.

Payment Disputes & Chargebacks

• If you have concerns about a transaction, contact us before initiating a chargeback.

• Any disputes must be raised within 7 days of payment.

• Unauthorized chargebacks will be contested with evidence of service delivery.

Processing of Refunds

• Approved refunds will be processed within 7-10 business days.

• Refunds will be credited to the original payment method used.

• Transaction fees (if applicable) will be deducted from the refunded amount.

Contact Us

For any cancellation or refund requests, contact us at:

📧 Email: info@thestratup.com

📞 Phone: +91 8681 0000 50